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1st Fix Maintenance Services
Unit 26 Breakfield, Croydon Ullswater Industrial Estate Coulsdon London CR5 2HSTel : 0203 369 1804E-mail : info@1stfix.comWebsite : www.1stfix.com
*Based in Croydon, covering Croydon, Bromley & Sutton*
Welcome to 1st Fix, the company that provides exceptional property care. At 1st Fix we carry out building works, extensions, refurbishments, decorations and the everyday maintenance jobs too. We will happily quote for works or attend to fix an emergency or general maintenance problem on an hourly or half hourly rate.
We are a family run business and between us we have over forty years of experience in the industry. We are based in Coulsdon and have a large portfolio of happy residential and commercial clients across the London and Surrey area.
At 1st Fix we feel that we are bringing a refreshing change to the building industry. We demand the highest level of workmanship and always aim to provide outstanding customer service; this commitment has enabled us to grow rapidly by repeat and referral business.
At 1st Fix we offer a six-month no quibble guarantee on labour, this means if something goes wrong as a direct result of our engineer’s work, you can call us, and we will send someone to assess the problem. If the fault is found to be ours, we will repair it and you won’t have to pay any charges for labour.
At 1st fix our main objectives are to provide a quick response to our customer’s needs, provide friendly and efficient engineers, a transparent charging system and have happy returning customers. Our tradesmen all carry ID cards and we will inform you of who will be calling on you. At 1st Fix we aim to provide the best possible service that our customers are looking for. If you would like to contact us with any queries please do so by phone, email or letter.
- Building and extensions
- Carpentry work
- Electrical Work
- NICEIC registered - All electrical work undertaken, just call for a quotation.
- Plumbing
- Boiler Services- our engineers are all Gas safe registered
- Painting & Decorating
- Handyman
Please visit our website www.1stfix.com for further information
Our Commitment to you:
- No hidden charges, such as parking costs or congestion charges
- Six month guarantee on labour
- Detailed quotations and clear pricing
- Honest, reliable and customer focused
- Full liability insurance of up to £5 million
Our Guarantee to you:
At 1stfix.com we offer a six month no quibble guarantee on labour this means if something goes wrong as a direct result of our engineers work, you can call us and we will send someone to assess the problem. If the fault is found to be ours, we will l repair it and you won’t have to pay any charges.Postal review10/09/2019We have received a postal 5 Star review from Mrs B living in the KT4 area for 1st Fix Maintenance Services.
She said: Excellent job done and will definitely be using them again!!
Postal review23/01/2019John called to tell us - 1st Fix are a professional company - I am happy with the quote and they are going ahead with jobs requiredPostal review27/11/2018Mrs T from the SW17 area has given 5 Star ratings for 1st Fix to include reliability & time keeping, quality of work, tidiness and a professional manner. She was also charged as per her quote/estimate.Postal review13/11/2018Mrs T from the CR4 area has written to us with a review 5 Star rating for 1st Fix to include reliability & time keeping, quality of work, tidiness and a professional manner. She was also charged as per her quote/estimate.Postal review27/07/2018Mrs T from Mitcham called us to provide the following review:
Very happy with the painting of my Kitchen. I have asked them back to undertake a further job.Postal review08/03/2018Robert from the SE3 area has written the following review:
The telephone staff and the plumber (Craig Pointing) were very professional and knowledgeable whilst being polite, helpful and friendly.Postal review23/01/2018Mr H from the CR4 area has written the following 5 star review to include:
Reliability & time keeping
Quality of work
Tidiness
Professional manner
Was also charged as per quote/estimate
Susan16/11/2017I called this company because my mother's heating was not working. She is 83 years old and has dementia. I was impressed by the really helpful and friendly staff on the telephone. They tried to get an engineer immediately but my mother was at the day centre so nobody was home. They promptly arranged for an engineer the following morning. I had to call back when my mother's carer told me that the thermostat had been turned down to zero and that the heating was in fact working. I called to cancel the appointment and again I was met with an incredibly professional and friendly staff member on the phone. It was clear that my mother being warm and safe was a huge relief and this was clearly a priority for this organisation. Thank you so muchPostal review29/07/2016Ms C of the SE12 area wrote the following review:
Very good service with all rubbish taken away. Quick to come and do job.
Postal review22/03/2016Ms B from the SW18 area has written the following review:
Very helpful nice man.Postal review10/03/2016R P from the SW18 area has written the following review:
Good.Postal review10/03/2016D W from SW9 area has written the following review:
Good work and I am very pleased to get a quick response. ThanksPostal review04/02/2016A customer has emailed 1st Fix the following review:
Dear 1st Fix & Age UK Lambeth,
I just want to say a big thank you for your help and assistance.
Age UK for furnishing me with the relevant information and 1st Fix for sending Paul round to do the jobs required. Paul was very personable and very efficient and I would not hesitate in contacting you again should I require anything.
Kind Regards,
Barry Clarke
Jean04/01/2016my review was not completed the first time, computer crashed. Excellent service went to no end of trouble to help and complete a problem with a toilet. Will use 1st Fix again. Thank youMarshall22/10/2015I booked 1st Fix to replace a roof-line security light above our back door, and change a light switch on 31-8-15. They sent an engineer at about 6pm that day who arrived by car and did not have any ladders so he simply changed the light switch, and asked for £86, their price quoted for both jobs. I queried this and he rang the office and told me I should pay the total .I remonstrated with the office staff about this and they sent a different engineer who complete with ladders examined the old light unit and said he was unable to undo one of the retaining bolts which was jammed in position. He then lowered the ladders and said he would need to go and speak to the office and re-assess if any extra charge is due. Having endured this hopeless attempt he departed. I have not heard from them since, nor do I want to have people like that near me. I have now used a local Handy-man to sort the problem.
